Active Premium Service

Individual services for you

With our extensive range of service & support services, you benefit from the know-how and competence of our support team.
Additional support services can be easily added on request.
With our service offers you will receive exactly the professional support you need for your daily work.

Extended service times

Included services:
  • Service hours Mo.-Sa., 8am to 8pm (CET), except national German holidays

Option to be added to the TDT Service Agreement Basic

 

24/7 On-call service

Included services:
  • The TDT Expert Support Team is available for you around the clock, every day of the week and on all public holidays.
  • Service24/7

In case of an assignment in a period not covered by the service contract times, the TDT hourly rate valid at that time will be charged additionally.

Option to be added to the TDT Service Agreement Basic

 

TLS/SSL Certificate

Included services:
  • Creation and administration of X.509 certificates (e.g. for VPN use)
  • Own Sub-CA
  • Minimum purchase quantity: 10 certificates

Note: The TDT-Root-CA is a non-public CA, which means, among other things, that no EV (Extended Validation) of the certificates issued over it is possible.

Option to be added to the TDT Service Agreement Basic

 

TDT SmartConnect Public

Included services:
  • Independent of the connection path (mobilephone, DSL, cable, fibreoptic)
  • A fixed, public IP address
  • Direct access from the Internet
  • Secure and traffic-saving! Only necessary applications get access.
  • Separate server instance for each SmartConnect
  • Free support during setup

Option to be added to the TDT Service Agreement Basic

 

TDT SmartConnect Private

Included services:
  • Independent of the connection (mobile telephony, DSL, cable, opticalfibre)
  • Direct connection via private IP addresses
  • Secure: Access via Internet only with own VPN tunnel
  • Separate server instance for each SmartConnect
  • Free assistance with the setup

Option to be added to the TDT Service Agreement Basic

 

DynTDT Service

Included services:
  • Dynamic DNS service
  • Free for all devices included in the service contract

Option to be added to the TDT Service Agreement Basic

 

Advance Exchange Service

Included services:
  • Pre-replacement of defective units. If notification is received by 12.00 noon (Mo.-Fr.), the goods will be dispatched on the same day (except on public holidays at the Essenbach site, Bavaria, Germany)

Note: Without accessories

Option to be added to the TDT Service Agreement Basic