Our Expert Support

In case you require any assistance

Ever since its establishment, TDT has been known for the highest of standards and sustainable promises of performance - with regards not only to products and technology, but also to customer service in particular. The TDT Expert Support Team combines extensive technical expertise, quality awareness and maximum efficiency. Our experienced service team always has your needs in mind. There is no standardized scheme. To the contrary: Each customer receives personalized support services, tailor-made to their individual requirements.

Expert Support on demand

No matter if you have product or configuration questions, error messages or technical hurdles - the TDT Expert Support Team will provide you with the necessary assistance. In person, direct and in an uncomplicated manner - even seven days a week, 24 hours a day, if requested.

Our years of expertise and continuous training guarantee that you can always expect reliable and high-quality support services from our employees. After all, our know-how is your success!

We provide you with a service that is specifically tailored to your needs and optimally adjusted to your requirements. In addition, we always maintain the highest security standards through our BSI certification according to the ‘IT-basic protection’.

Your advantages at a glance

  • Direct personal contact to the TDT Expert Support Team
  • Assistance regarding questions about system configuration
  • Competent solutions to all WAN, LAN and VPN related inquiries
  • Error analysis and problem solving via remote access, domestic / international
  • Individual service hours according to agreement


Support hours

  • Mon. - Fri. 8:00 am - 6:00 pm (Standard)
  • Mon. - Sat. 8:00 am - 8:00 pm (Extended)
  • Or seven days a week, around the clock (24/7)

Our sales department will be happy to provide you with a personalized service offer.

Are you looking for comprehensive service and optimally scaled network management?
If so, the Active Premium Service is exactly what you need.