Our Expert Support

When you need support

Since its foundation, TDT has stood for the highest standards and sustainable performance promises - not only in the product and technology sector, but especially in customer service. TDT's Expert Support Team combines extensive technical expertise, lived quality awareness and highest efficiency. Our experienced service team focuses solely on your needs. There is no standardised scheme. On the contrary: every customer receives personally tailored support services, adapted to individual requirements.

Competent support on demand

Whether you have product and configuration questions, error messages or technical hurdles - the TDT Expert Support Team is there for you. And it is personal, direct and uncomplicated - on request also seven days a week, 24 hours a day.

Our many years of expertise and continuous training guarantee that you can always expect reliable and high-quality support services from our staff. Because our know-how is your success!

You will receive a service that is specially tailored to your needs and optimally adapted to your requirements. In addition, we always maintain the highest security standards thanks to our BSI certification according to the IT basic protection.

Your advantages at a glance

  • Personal contact to contact persons of the TDT Expert Support Team
  • Support for questions regarding configuration
  • Competent answers to all questions about WAN, LAN and VPN
  • Error analysis and problem solving via remote access, national / international
  • Individual service times by arrangement

 

Support times

  • Mo.-Fr., 8am to 6pm (Standard)
  • Mo.-Sa., 8am to 8pm (Extended)
  • Or seven days a week, around the clock (24/7)

Our sales department is at your disposal for an individual offer.

Do you need comprehensive service and optimally scaled network management?
Then the Active Premium Service is just right for you.